faq's.

frequently asked questions.

What exactly is GAP insurance? 

GAP stands for Guaranteed Asset Protection. It covers the difference between what your motor insurer will pay if your vehicle is written off or stolen, and what you originally paid for the vehicle or what you still owe on finance.

Do I need GAP insurance if I already have comprehensive cover? 

GAP insurance compliments your motor insurance. Your comprehensive policy would only pay the current market value of your car, not what you originally paid or owe on finance. GAP insurance fills that gap so you’re not left out of pocket.

Why should I consider longer-term GAP insurance?

Here are the features and benefits of our GAP insurance:

  • If an incident occurs resulting in your vehicle being written off due to accident, fire or theft, GAP insurance covers the difference between your comprehensive motor insurer’s settlement amount at the time of loss, and the greater of the original invoice price or, the amount outstanding under your finance agreement (if any).
  • Up to £750 Motor Insurance Excess cover for total loss claims
  • Up to £750 Additional Excess cover unlimited number in terms of cover for non-total loss claims
  • Up to £1,500 cash settlement to help you with the inconvenience and unexpected costs following a total loss
  • £500 contribution towards your next new car when you purchase from your supplying dealer
  • £30 per day Temporary Vehicle Replacement cover up to 30 days
  • Unlimited Factory Fitted options
  • Dealer Fitted Accessories up to £1,500 included
  • Transferrable to a replacement vehicle
  • Daily pro-rata cancellation after 30 days, no cancellation fee


Terms, conditions and exclusions apply. Please refer to your policy documentation for full details.

 

how does it work?

Our GAP insurance policy covers the difference between your comprehensive motor insurer’s settlement amount at the time of loss, and the greater of the original invoice price or, the amount outstanding under your finance agreement.

This provides financial reassurance in the event of a total loss and enables you to get back into a new vehicle.

WHAT IS THE COST OF GAP INSURANCE?

The cost of GAP Insurance varies based on the vehicle’s value and the duration of your chosen GAP policy.

WHAT DOES Return To invoice GAP MEAN?
Return to Invoice covers the difference between your comprehensive motor insurer’s settlement at the time of the total loss and the original invoice price of the vehicle.
HOW DO I MAKE A CLAIM?

You can submit a claim via our Customer Care Portal which allows you to quickly submit your claim and track its progress. You can complete your claim in just a few simple steps, ensuring that you receive the support you need without unnecessary delays. We are committed to providing you with a seamless experience, empowering you to effortlessly take control of your insurance needs.

If preferred, you can also submit claims via phone, email or post.

Is GardX Assure regulated and secure? 
Absolutely. GardX Assure is authorised and regulated by the FCA and our ‘A’ rated underwriter panel provides you protection under the Financial Services Compensation Scheme.
WHAT EXACTLY IS TYRE INSURANCE?

Tyre Insurance is designed to protect you against the unexpected cost of eligible tyre damage. If an insured tyre suffers accidental or malicious damage, the policy can contribute towards its repair or replacement, subject to the terms and limits of your cover.

WHY SHOULD I CONSIDER TYRE INSURANCE?

Even carefully maintained tyres can be damaged unexpectedly by hazards such as potholes and road debris. Tyre Insurance provides additional financial protection against eligible unexpected damage.

WHAT TYPE OF DAMAGE IS COVERED?

The policy provides cover for eligible accidental and malicious damage to your tyres, subject to the full terms, conditions and exclusions of your policy.

WILL MY TYRE BE REPAIRED OR REPLACED?

Where possible and appropriate, the tyre may be repaired. If it cannot be repaired and the claim is covered, the policy can contribute towards a replacement tyre, up to the applicable claim limit.

HOW MANY CLAIMS CAN I MAKE?

The policy provides for up to 4 eligible claims per year, subject to the terms and conditions of your chosen cover.

IS THERE AN EXCESS?

There is no excess to pay for an eligible Tyre Insurance claim.

ARE WORN TYRES COVERED?

Tyres with less than 2mm of tread depth are not covered. General wear and tear is also excluded.

IS MALICIOUS DAMAGE COVERED?

Eligible malicious damage is covered. You will need to report the incident and obtain a valid crime reference number.

HOW DO I MAKE A CLAIM?

You can submit a claim through the GardX Assure Customer Care Portal, allowing you to provide the required information and track the progress of your claim.

Alternative claims methods can also be made available by telephone, email or post, in accordance with your policy documentation.

CAN I USE ANY TYRE CENTRE?

GardX Assure provides access to a nationwide repair network or preferred tyre centre. Please follow the claims process before arranging work to ensure the repair or replacement is authorised in accordance with your policy.